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Terms And Conditions

Pallafort LLC FZ, or any subsidiaries and affiliates thereto of (“Pallafort” “we”, “our”, “us”) maintains this website (the “Website”), collectively “Platform”. This includes all the Platform’s information, communication, software, scripting, photos, texts, videos, graphics, music, sounds, images, other materials, and services (collectively ‘Content’). Our Content is provided as a form of convenience for its online visitors, customers, employees, and the public (collectively “user”, “users”, “you”, “your”, “yours”)


In exchange for accessing, browsing and/or using the Website, you agree to be bound by these terms and to comply with all Applicable laws and regulations, including without limitation UAE Federal Law No. 40 of 1992 concerning the Protection of the Intellectual Work and Rights of the Author and the Implementing Regulations thereof. The Website can only be used by persons who can form legally binding contracts under Applicable law. Pallafort LLC FZ reserves the right to terminate your registration and refuse to provide you with access to the Website if Pallafort LLC FZ discovers that you are incompetent to contract under Applicable laws. The Website cannot be accessed by persons whose registration has been suspended or terminated by Pallafort for any reason whatsoever. Those who choose to access this Website from outside the United Arab Emirates are responsible for compliance with local laws if and to the extent local laws are applicable.

Pallafort will deliver the products only within the jurisdictions where the product is legally sold by Pallafort and will not be liable for any claims relating to any products ordered from outside those jurisdictions. You represent that you have the legal authority to accept these Website Terms of Use on behalf of yourself or any party you represent. Use of the Website is unauthorized in any jurisdiction that does not give effect to these Website Terms of Use, including without limitation this paragraph.


To make purchases or use some of the services or features on the Website you will be required to create an account or otherwise provide information about yourself that is true, accurate, current and complete in all respects including your name, address, email address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent, and warrant are both valid and correct.

In order to make purchases on the Website you will also need to have been issued a valid credit/debit card by a bank acceptable to us and have authorized us to process a charge or charges on your credit/debit card in the amount of the total purchase price of the products you purchase. Products purchased by you must not be re-sold for or used for commercial purposes. Further, we reserve the right to restrict multiple quantities of a products from being shipped to one customer or postal address.

When placing an order through our Website, you must follow the instructions on the Website as to how to place your order and for making changes to your order before you submit it to us through the Website. All orders are subject to acceptance and availability and any products in your online shopping bag are not reserved any may be purchased by other customers until your order is complete and accepted by us.

When you submit an order to us through the Website you agree to do so expressly subject to these Website Terms of Use and our Return and Exchange Policy current at the date you submit your order. You are responsible for reviewing the Website Terms of Use and Return and Exchange Policy every time you submit an order.


The Website is controlled and operated in whole or in part by Pallafort LLC FZ from its offices within the UAE. By accessing the Website, you agree that the laws and regulations of the UAE and the Emirate of Dubai without regard to conflicts of laws principles, will apply to all matters relating to use of the Website, and you agree that any litigation shall be subject to the exclusive jurisdiction of the Courts of Dubai, UAE. Those who access the Website from other locations do so at their own risk and are responsible for compliance with applicable local laws. Pallafort makes no representations as to the appropriateness or availability of the Website Content for use in any jurisdiction. Pallafort disclaims any liability in relation to its Content and reserves the right to amend or remove any Content that it may deem at its sole discretion as being contrary to local norms, culture, morality or violates any prevailing rules or regulations and to suspend or terminate your use of the Website if it deems appropriate. In using the Website, the confidentiality of your account details including password is solely your responsibility. Pallafort shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.


While Pallafort provides the information on this Website to anyone, we retain copyright on all text and graphic images. By accepting these Website Terms of Use you acknowledge, having been advised hereto by Pallafort, that the Website content and accompanying text and graphic images are protected in the UAE and internationally by a variety of laws, including but not limited to, copyright laws and treaty provisions, trademark laws and other proprietary rights laws (collectively 'Rights'). In addition to Pallafort’s Rights in individual elements of the Content, Pallafort or its licensors own a copyright in the selection, coordination and arrangement of the Content.

You are hereby granted permission to access the Content from the Website in whole or in part, (and except where otherwise specified or provided by Pallafort, print a single copy of the information for your own personal use) but only for purposes of viewing and browsing through the Website or ordering products or services from the Website. You are also hereby granted permission to store files on your computer for your own personal use and to reference hypertext documents on the Website from your own documents solely for your personal use for the purpose of viewing or browsing the Website or ordering products or services from it. All the permissions shall terminate automatically if you breach any of these Website Terms of Use.

Pallafort is not granting you any permission to use the Content other than as expressly stated in these Website Terms of Use. All other use of Content from the Website, including, but not limited to modification, publication, transmission, participation in the transfer of sale of, reproduction, creation of derivative works from, distribution, performance, display, incorporation into another Website, reproducing the Website (whether by linking, framing or any other method), 'mirroring' the Website or in any other way exploiting any of the Content, in whole or in part, or downloading and using software repeatedly for uses other than those expressly permitted may not be made without Pallafort’s prior express written consent.

The Website may at times provide opportunities for users to post reviews and other comments, questions, suggestions or other information (“User Content”) on or through this Website by e-mail or telephone, or as is otherwise authorized. You warrant that any such User Content submitted by you to the Website is original (and does not infringe the intellectual property rights of others), and you hereby grant Pallafort  a perpetual, irrevocable, non-exclusive, royalty-free, transferable right and license to use such User Content however  Pallafort desires, including without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such User Content and/or incorporate such User Content into any form, medium or technology throughout the world, without any further recourse to you, and you hereby waive any rights in such User Content. You agree that you will not post any content that is contrary to morality, defamatory, inflammatory, that infringes intellectual property rights, or that may otherwise breach common decency or cause ill-repute to Pallafort or be contrary to law.

Pallafort will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any User Content you submit for any purpose whatsoever, without restriction and without compensating you in any way. Pallafort is and shall be under no obligation (1) to maintain any User Content in confidence; (2) to pay to user any compensation for any User Content; or (3) to respond to any User Content. You agree that any User Content submitted by you to the Website will not violate these Website Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right/s, and will not cause injury to any person or entity. You further agree that no User Content submitted by you to the Website will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam".

Pallafort LLC FZ does not regularly review posted User Content, but does reserve the right (but not the obligation) to monitor and edit or remove any User Content submitted to the Website. You grant Pallafort the right to use the name that you submit in connection with any User Content. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any User Content you submit. You are and shall remain solely responsible for the content of any User Content you make and you agree to indemnify Pallafort and its affiliates for all claims resulting from any User Content you submit. Pallafort and its affiliates take no responsibility and assume no liability for any User Content submitted by you or any third party.


The Website contains information and promotional programs. The products described in this Website contain market specific specifications and are offered for sale in that particular market. The promotional programs if any described in this site are available only in the markets where they are conducted as specifically referred to within the description of the program.

The price information contained in or provided through the Website is for information purposes only and does not constitute any offer to sell the products concerned. Your official order via the website shall constitute an offer, which shall remain subject to the acceptance of Pallafort. Prices and availability are subject to change without prior notice. For certain distributor’s products, the actual prices and terms and conditions of sale will be determined by the authorized distributor of the Products concerned.

Promotional products & prices are subject to terms & conditions, and valid till stocks last or till the promotion dates.

Pallafort reserves the right, at its sole discretion, to limit the quantity of products purchased per person per household or per order. These restrictions may be applicable to orders placed by same registered account, the same credit card or orders that use the same billing and/or shipping address.


All products/services and information displayed on this site or any Pallafort websites, constitute an "invitation to offer". Our “acceptance” of your order will take place upon dispatch of the product(s) ordered for home delivery orders or after you pick up the product(s) for Click & Collect orders. We strive to ensure the accuracy of the product and pricing information within the website, however there may be pricing or typographical errors. In such an event where a product is listed at an incorrect price or with incorrect information, Pallafort has the right, at our sole discretion, to refuse or cancel any orders placed for that product up until dispatch for any reason. You agree to pay the full amount payable for the Product as indicated during the order process, including any shipping costs or charges incurred with that order. In the event that a non-delivery occurs on account of wrong name or address or any other wrong information entered by you, the extra cost incurred for redelivery shall be claimed from you.

By making an offer to purchase products, you expressly authorize us, when deemed necessary, to perform credit checks and transmit or obtain your credit card information to or from third parties to authenticate your identity, to validate your credit/debit card, to obtain an initial credit card authorization and/or to authorize individual purchase transactions. Payment for products can be made via the payment methods specified on the Website from time to time.

All transactions are conducted in the local currency of the market where products are sold. When using a credit card supplied by banks other than those in that local market, the amount on the credit card (or debit card) bill may differ due to exchange rate fluctuations and any charges that the card issuer/bank may have debited and you agree that we shall have no liability for such price fluctuations or charges. Please click here to check the website’s payment information under FAQ.

In the event of Value Added Tax (VAT) being levied or introduced by government authorities in a jurisdiction where products are sold or where Pallafort is incorporated and/or a tax resident, Pallafort reserves the right to charge VAT at the prevailing VAT rate (as applicable) in respect of any supply of products or services . You shall pay the amount of any such VAT as an addition to the invoice value.


Pallafort and other trademarks, such as those of brands, products and service names found on the Website (collectively the 'Trademarks') are owned by Pallafort, its associate companies, suppliers, business associates or third parties and registered in the UAE and/or elsewhere or unregistered. Nothing on the Website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademarks displayed on the Website without the express written permission of the relevant Trademark owner. The Trademarks may not be used in any way, including in advertising or publicity pertaining to the Products or the Website, without the prior written permission of Pallafort.


There are instances where Pallafort requests personally identifiable “information” from the Website users to provide them with a service or correspondence (promotions and mailed brochures). This information, such as name, mailing address, e-mail address, type of request and possibly additional information, is collected and stored in a manner appropriate to the nature of the data by Pallafort and is used to fulfil your request. Although Pallafort makes every effort to ensure the secure collection and transmission of sensitive user information using industry accepted data collection and encryption methodologies, Pallafort does not guarantee the security of any information transmitted to or from the Website or data gathered from the usage of the Website. The information you provide and the data gathered is used by Pallafort to improve the services we provide you. You hereby grant Pallafort an unrestricted, royalty-free, irrevocable license to use, reproduce, display, perform, modify, transmit and distribute any information you send, and agree that Pallafort is free to use any ideas, concepts, know-how or techniques that you send Pallafort for any purpose.

The “Information” will be dealt in accordance with our Privacy & Security Policy. Please go through our Privacy & Security Policy available on the Website.


You are prohibited from posting or transmitting to or from the Website any unlawful, threatening, libellous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material, or any other material that could give rise to any civil or criminal liability under the law. You agree (i) not to use the Website to upload or distribute in any way files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another's computer; (ii) not to interfere or disrupt the Website or any networks connected to the Website; (iii) not to use any device, software or routine or attempt to interfere with the proper functioning of the Website or any transactions being offered at the Website; (iv) not to use the Website to collect or export personal information, including, without limitation, financial information, about other participants at the Website; (v) not to use the services, products associated with the Website for illegal purposes, and (vi) to comply with all regulations, policies and procedures or networks connected to the Website.


Pallafort does not warrant or make any representations regarding the use, validity, accuracy, or reliability of the Website or the Content or the content of any other websites linked to or from the Website. The content of the Website is provided "as is" without warranties of any kind either express or implied and you agree that your use of it is at your own risk. To the fullest extent possible pursuant to Applicable law, Pallafort disclaims all warranties, express or implied, including, but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement or other warranty related to violation of third party rights with respect to the Website, the Content, the Privacy & Security Policy or any products, merchandise or services available on the Website or your use of the Website, its Content, or any products, merchandise or services available on the Website.

Pallafort may revise or withdraw the Content, in whole or in part, at any time without notice. Pallafort may at any time revise these Website Terms of Use by updating this posting. By using the Website, you agree to be bound by any such revisions and you explicitly agree to periodically visit this page to determine the then current Website Terms of Use to which you are bound. You agree that use of the Website without periodic review of the Website Terms of Use shall be at your own risk.

Pallafort is the exclusive authorized reseller for all Pallafort products in the region. We do not sell Pallafort products through any marketplace or re-sellers. Pallafort products purchased from any website or seller other than Pallafort website or store will not be covered under any Pallafort warranty and further will not be eligible for refunds, returns, exchange or any other claims whatsoever


Pallafort returns does not extend to:

  • Damage, defects and/or faults caused by negligence, misuse, accidents, weather and other natural disasters or fault owing to deviation from recommended use of the products and/or poor installation of the product, unless such installation was done by the Pallafort team.
  • Damage, defects and/or faults caused by liquid damages/defects
  • Screen & display damages
  • Damage, defects and/or faults caused by abnormal voltage or incoming power supply from a generator or fluctuations
  • Damage, defects and/or faults caused by chemical reactions, excessive heat, excessive dust, excessive rains, corrosive surrounding or any natural factors beyond the control of Pallafort.
  • Normal wear & tear.
  • Products which has been opened up, repaired or tampered with by unauthorized third party agents or other service centers
  • Accessories, batteries and consumables (including but not limited to bulbs, lamps, cartridges, toners, drums, print heads etc.)
  • Items without sales invoice and/or valid manufacturer warranty
  • Software issues or data back-up issues
  • Image retention on TVs and similar electronics
  • Accessories such as but not limited to discs, control pads, adapters, chargers, power bands, headsets etc.
  • Pallafort LLC FZ acting reasonably, reserves the right to reject any Pallafort claim at its discretion.

 In the event of any manufacturing defect brought to our notice within 30 days of delivery, we will provide a replacement product or refund at the earliest. We will need you to send back the product in its Original Packing with all accessories, instruction booklets, etc. that came with the pack (if any)

 If you return an item and the reason for return is not a result of a Pallafort error, the cost of return shipping will be deducted from your refund, unless your item qualifies for a free return.

 If you choose to ship the item on your own, you will pay the courier at the time you ship your return. If the return is the result of a Pallafort error, we will refund your return shipping costs up to a maximum amount.

 Return shipping fees (Based on standard shipping charges) will be communicated at the time of the return request received from the customer.

 For more information, write a mail to

 In the event that your purchase malfunctions under Warranty (Warranty period explicitly specified), please send us an email at with images and description of the problem and our team will assist you with repairs or replacement. Please note that the prerogative to repair or replace is ours. We are always available to assist our valued clients. 


To the fullest extent allowable under Applicable laws, Pallafort hereby disclaims any and all liability for any losses, damages, costs, or expenses of whatever nature and howsoever arising including, without limitation, any direct, indirect, general, special, punitive, incidental or consequential loss or damages, loss of data, loss due to a virus, loss of income, loss of profits, or other loss of or damage (including costs and expenses) of any nature whatsoever (even if we have been advised of the possibility of such losses or damages), arising out of or in connection with the Website, the Content, the Privacy & Security Policy or any products, merchandise or services available on the Website or your use of the Website, its Content, or any products, merchandise or services available on the Website


These Terms of Use and the relationship between you and Pallafort will be governed by the laws of the United Arab Emirates, Pallafort and You hereby agree to submit to the jurisdiction of the courts of Dubai and to waive any objections based upon venue


We have an easy & hassle-free 30-day returns policy.

However, the following products & services are non-refundable and non-exchangeable:

  • Special order(s) or customized items (example: mixed paints, products sold per meter, cut timber etc.)
  • Damaged or used items, which are no longer in a sellable condition
  • Items by reason of their nature (bedding); perishable goods (food, drinks, plants, magazines) and personal hygiene products (shavers, toothbrush etc.)
  • Installed and assembled items, except for faulty items
  • Delivery and assembly charges if items has already been delivered/installed


To request a refund for your purchase, please follow the steps outlined below:

  1. Submit a refund inquiry: If you would like to inquire about a possible refund, please send an email to our customer support team at In your inquiry, include your order number and a brief description of the issue. We will assess the condition of the product to determine its eligibility for a refund.
  2. Return label and delivery arrangement: If your refund inquiry is deemed eligible, we will provide you with a return label and instructions for returning the product. We will assist in organizing the delivery process to ensure the safe return of the item.
  3. Verification of eligibility: Once we receive the returned product, our customer support team will verify its condition to confirm its eligibility for a refund. We will assess the product based on our refund policy and any applicable warranty terms.
  4. Refund decision: After the verification process is complete, we will make a decision regarding your refund. If the product meets the necessary criteria, we will proceed with refunding the total cost of your purchase. In the event that the product does not meet the refund criteria, we will notify you by email and return the item back to you, minus any applicable shipping charges.
  5. Refund process: If your refund request is approved, we will initiate the refund process promptly. Please note that the exact timeframe for the refund to be processed and credited to your original payment method may vary depending on your financial institution's policies and the payment method used.
  6. Confirmation and updates: We will keep you informed about the progress of your refund request via email. You will receive confirmation once the refund has been initiated, along with any relevant updates regarding the refund process.


  • Our sign-up code offers a 10% discount when you create an account and shop our online range of products.
  • Our sign-up code is not applicable on purchase of items already on sale or promotion
  • The code is valid for one-time use only
  • The code cannot be applied towards services such as delivery charges, installation & taxes
  • The code is not transferable and not redeemable for cash, credit or towards previous purchases
  • The sign-up code cannot be used in conjunction with any other offers, vouchers, codes or promotions
  • Some restrictions apply. Void where prohibited.
  • Pallafort LLC FZ reserves the right to modify or amend these Terms & Conditions at any time at its discretion and without prior notice.

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